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A Fishbone Exercise (also known as Ishikawa, 5W or Cause and Effect Analysis) for a bakery chain is a method to identify multiple potential causes of a problem and categorize them into broad areas, helping visualize factors contributing to a specific issue. For example, it pinpoints reasons for inconsistent bread quality by categorizing causes into areas like ingredients (poor flour quality), equipment (oven malfunctions), people (untrained staff), processes (rushed baking times) and environment (ehumidity). It’s used to systematically analyze and address root causes rather than symptoms. The key benefit is a clearer understanding of complex issues, enabling targeted solutions that improve product consistency and customer satisfaction across the chain.

Fishbone Exercise

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